Registrar's Office Satisfaction Survey

Text size » A A A

This anonymous survey was designed to learn about how students, faculty, staff, and others who interact with the Registrar's Office/Veterans Affairs perceive the quality of service provided by the office. The information you provide will help this office provide the best possible service to the customers it serves. Your answers are very important to us. Please complete this survey immediately and return by June 30 ,2009. Thank you for participating.

Please answer the questions below in relation to your most recent interaction with the Registrar's Office/Veterans Affairs.

	Academics		Graduation		Registration
	Transcript Production		Veterans Affairs		Other

Please indicate your level of satisfaction with services received by completing the following statements.
	Check Appropriate Box
	Strongly Agree	Agree	Disagree	Strongly Disagree
When I contacted the Registrar's Office, I was served in a reasonable period of time.
The staff member greeted me respectfully.
The Registrar's Office staff member seemed willing to go "the extra mile" to help meet my needs.
The staff member was polite.
The Registrar's Office staff member appeared concerned about my problem or issue.
The staff member listened attentively to my question and then asked appropriate questions to better understand my concerns or needs
The staff member answered my questions in an easy to understand way
When you contacted the Registrar's Office, did you find the staff to be easily accessible by phone, e-mail, or in person?
The Registrar's Office staff member displayed professionalism during my interaction with the office.
The staff member was patient and professional.
The staff member displayed excellent knowledge of the office.
The staff member responded to my request within 48 hours by providing an answer or a status report.
If my request could not be immediately satisfied, the staff member gave me a clear understanding of the steps needed for resolution and an accurate estimate of the time needed to fulfill my request.
The staff member provided me with an update or satisfied my request on or before the promised date.
Overall, how satisfied are you with the service provided by the Registrar's Office?

We would appreciate any additional comments about the quality of service in the Registrar's Office/Veterans Affairs.

Please provide any comments or suggestions for improving the service provided by the Registrar's Office/Veterans Affairs.

If you would like to be contacted to discuss your comments or concerns, please provide your name and contact q2 below.

Customer Type

Please indicate if you are:

Thank you for completing the survey